SPATCO runs their mySAP All-in-One solution on the IBM AS/400 platform, OS/400 operating system, and IBM DB2 database. Approximately 130 users access the system across 11 locations, connected by a wide-area frame relay network. SPATCO customers have access, too.
Were using SAP Internet Transaction Server to allow customers to enter service calls over the Internet, Force says. Customers can view service-call history information online to check status. They can also place sales orders and view the status of these orders online.
SPATCO plans to implement mySAP Customer Relationship Management (mySAP CRM) to enable service technicians to update and close orders on site, instead of calling in the information for follow-up paperwork. The company also wants to use the solution to support its mobile sales force and to provide an interaction center for customers.
Our number-one issue is exceptional customer service, Tew says. Everything that we do within this company starts with the customer. mySAP All-in-One offers us complete information concerning all aspects of the business relationship to better serve the customer. SAP gives us a competitive advantage that we could not get anywhere else.
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